Privacy Policy

1. Information We Collect

We collect only the essential personal and clinical data required to deliver precise individualized homeopathic care, process appointments, and handle medicine deliveries:

• Personal Identification Information: Full name, age, date of birth, biological gender, postal mailing/delivery address, telephone/WhatsApp contact numbers, and email address.
• Sensitive Clinical & Medical Records: Chief health complaints, presenting symptoms, past medical and surgical background, family clinical history, dietary and lifestyle parameters, photographic images of external conditions (e.g., skin presentations), ongoing pharmaceutical medications, and uploaded laboratory or diagnostic reports.
• Billing Verification Data: Transaction reference/UTR numbers, payment date, and payment confirmation receipts/screenshots submitted directly by the patient.
• Technical Browsing Data: Internet Protocol (IP) addresses, browser type, operating system details, access timestamps, and standard cookie data gathered during visits to www.drapsingh.in.

2. How We Collect Your Information

We gather personal and clinical data through direct, voluntary interactions with the patient or their legal guardian:

• Information submitted via consultation booking forms, inquiry forms, and contact widgets on www.drapsingh.in.
• Digital exchanges via WhatsApp, cellular SMS, electronic mail, telephonic conversations, and remote video consultations.
• Diagnostic investigations, imaging reports, and medical case notes uploaded or messaged directly by the patient.

3. Purpose & Use of Collected Information

All data collected is utilized solely for lawful, healthcare-related, and operational administrative purposes:

• Evaluating individualized homeopathic constitutional case profiles and determining customized therapeutic plans.
• Scheduling, confirming, rescheduling, and managing remote or clinical appointments.
• Facilitating the preparation, customized dispensing, packaging, and third-party courier shipment of prescribed remedies to the patient’s postal address.
• Issuing official clinical invoices and maintaining statutory accounting logs.
• Communicating essential clinical directions, dosage regimens, dietary restrictions, and follow-up appointment notifications.
• Complying with statutory medical record-keeping mandates established under Indian law.

4. Strict Confidentiality & Non-Disclosure Policy

• Zero Commercial Exploitation: We enforce a strict zero-tolerance policy against the sale, lease, trade, or unauthorized dissemination of patient records. Your personal information, contact numbers, and clinical files will never be sold, rented, or distributed to marketing aggregators, insurance brokers, or commercial advertising third parties.
• Logistics & Postal Service Providers: To deliver customized remedies, only minimal shipping details (recipient name, physical delivery address, and contact telephone number) are shared with reputable third-party logistics and courier companies.
• Statutory Compliance: Patient data will be disclosed only when legally mandated by a formal decree or order from a competent judicial court or statutory investigative authority under Indian jurisdiction.

5. Direct UPI Payments & Exclusion of Payment Gateway Data Handling

Consultation fees for Dr. AP Singh Homeopathic Clinic, Amritsar are collected solely and directly via Unified Payments Interface (UPI) transfers (such as official clinic QR code scanning, direct clinic UPI ID transfer, Google Pay, PhonePe, or Paytm). The website (www.drapsingh.in) does not integrate, operate, or process transactions through third-party payment gateways.

Consequently, the clinic never requests, accesses, handles, or stores sensitive financial credentials, including debit/credit card numbers, CVVs, net-banking passwords, or UPI PINs. The only payment verification data collected and retained by the clinic is the transaction reference/UTR number or the payment confirmation screenshot submitted directly by the patient for accounting and appointment scheduling purposes.

6. Electronic Communication, Appointment Reminders & Messaging Consent

By submitting inquiries, registering for appointments, or contacting the clinic, the patient explicitly consents to receive operational and clinical communications via electronic channels, including WhatsApp, cellular SMS, and electronic mail. These communications are strictly confined to appointment slot confirmations, consultation reminders, digital follow-ups, remedy usage instructions, and courier dispatch tracking details. Your contact details will never be shared with third-party promotional agencies or telemarketers.

7. Data Security & Electronic Transmission Vulnerabilities

While Dr. AP Singh Homeopathic Clinic, Amritsar enforces standard administrative, physical, and technological precautions to preserve data confidentiality, electronic communications over public telecommunication networks, cellular systems, email servers, and internet messaging applications (such as WhatsApp) contain unavoidable technological vulnerabilities. Patients acknowledge and accept these inherent transmission risks when exchanging electronic reports and health communications.

8.Protection of Minors’ Privacy

Our website and clinical services do not intentionally solicit or process data directly from individuals under the age of 18 (minors) without parental participation. All consultation appointments, case evaluations, and personal data concerning minors must be provided and authorized exclusively by a parent or legal guardian.

9.Right to Erasure vs. Statutory Medical Record Retention

While patients retain the right to request modification, restriction, or deletion of their personal information under the Digital Personal Data Protection (DPDP) Act, 2023, this right is strictly subject to mandatory medical record retention laws. Under the ethical guidelines of the National Commission for Homeopathy (NCH) and Indian healthcare regulations, Dr. AP Singh Homeopathic Clinic, Amritsar is legally obligated to preserve clinical case histories, consultation notes, investigative reports, and prescriptions for a statutory duration of at least three (3) to five (5) years. Clinical medical records cannot be expunged, altered, or deleted prior to the expiration of this mandatory statutory period.

10. Patient Data Rights

Subject to verification of identity and the mandatory clinical record retention mandates outlined in Section 9, patients possess the following rights:

• To review and confirm the biographical and contact information maintained in our administrative database.
• To request rectifications or updates to obsolete, inaccurate, or incomplete contact information.
• To withdraw consent for optional operational alerts or communications at any time.

11. Website Analytics & Cookie Implementation
The clinic website, www.drapsingh.in, employs standard cookies and analytical metrics to assess site traffic, optimize user browsing experience, and maintain platform stability. Visitors may adjust their internet browser configurations to decline cookies, though certain navigational features of the website may operate with diminished functionality.

12. Policy Amendments & Updates

Dr. AP Singh Homeopathic Clinic, Amritsar reserves the professional and administrative prerogative to update, modify, or revise this Privacy Policy periodically to reflect legal amendments, technological shifts, or operational advancements. The updated policy will be posted on www.drapsingh.in with an updated effective revision date.

13. Grievance Redressal Officer & Data Protection Inquiries

In compliance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, any inquiries, correction requests, or formal grievances concerning the handling, security, or processing of your personal and health information should be directed to:
Dr. AP Singh Homeopathic Clinic, Opposite Trillium Mall, Beauty Avenue, Phase 5, Amritsar

Email: care.drapsingh@gmail.com

All grievances submitted to care.drapsingh@gmail.com will be formally acknowledged and addressed within the timelines prescribed by applicable statutory rules.

14. Governing Law & Exclusive Judicial Jurisdiction

This Privacy Policy and all matters pertaining to the collection, security, and processing of personal or clinical data shall be governed exclusively by the laws of India. Any legal disputes, claims, or proceedings arising out of or related to this Policy shall be subject strictly to the exclusive jurisdiction of the competent courts in Amritsar, Punjab, India.

Dr. AP Singh Homeopathic Clinic, Amritsar
Official Clinic Website: https://www.drapsingh.in  |  Direct Contact: care.drapsingh@gmail.com